All of our products are new from the manufacturer. Everyone who works here rides, so we understand how important your products are to you. We strive to get your items to you as fast as possible, typically via UPS ground service within 5-10 business days. If there is a problem, or the item is not available due to being temporarily unavailable, you will be notified via phone, generally within one business day of placing your order. Or if you don't feel comfortable ordering online, just give us a call and we'll be happy to help you.